This policy explains how Apex Auto Studio Inc. ("we", "us"), operating as Apex Auto Studio, handles personal information on this website. We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario law.
Information we collect
| What | Details | Why |
|---|---|---|
| Quote and contact requests | Name, phone, email (optional), vehicle year, make, model and trim, service of interest, and any message you write | Reply to you, prepare a quote, and book work |
| Vehicle preview tool | The colours, tint levels and film options you pick are processed in your browser. They are only sent to us if you choose to submit the quote request | Show you a preview and help us quote accurately |
| Phone and email | If you call or email us, we see the details you share | Respond to your inquiry |
| Hosting logs | The site is hosted on GitHub Pages. GitHub, as host, may process technical data such as IP address and browser type to deliver and secure the site | Deliver the website |
We do not ask for payment card details, government identification or other sensitive information on this website. Please do not send them through the quote form.
How quote requests are sent
At present, submitting a quote request opens a pre-filled draft in your own email app, and nothing is sent until you press send in that app. The website does not store the information you type.
Cookies, analytics and third parties
This website does not use analytics, advertising or tracking cookies or pixels. All fonts and scripts on this website are served from the website itself, so loading a page does not send your details to font or script providers. Links to other sites, such as maps or social profiles, are governed by those sites' own policies.
How we use and share information
- To respond to your questions and requests, prepare quotes, schedule and perform work, and follow up on your service.
- To operate, secure and improve this website.
- We do not sell personal information. We share it only with service providers who help us run the business (for example, our email provider and website host), or when the law requires it.
Where information is processed
Our website host and some of our service providers may process information in the United States or other countries, where it may be accessible to courts and authorities under local law.
How long we keep information
We keep quote requests and related emails only as long as needed to respond, quote and provide services, and for a reasonable period afterwards for our business records: [Client to confirm: how long quote and customer emails are kept, for example 24 months]
Security
We use reasonable safeguards appropriate to the sensitivity of the information. The website is served over HTTPS. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Marketing messages
We use your contact details to respond to your request. We will not add you to a marketing list without your consent, and any commercial message we send will identify us and include a way to unsubscribe, in line with Canada's anti-spam law (CASL).
Your choices and rights
You may ask to see the personal information we hold about you, ask us to correct it, or withdraw your consent to our using it, subject to legal and contractual limits. Contact us at the address below. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.
Children
This website is not directed at children, and we do not knowingly collect their personal information.
Changes to this policy
We may update this policy as the website or our practices change. The current version is always on this page. See also our Terms and Conditions.
Contact
Privacy questions: Apex Auto Studio Inc., 123 Main Street, Windsor, ON N9A 1A1. Email [email protected] or call (519) 555-0142.